1. Product Ownership and Warranty

  • Ownership: The products sold on our platform are not manufactured by us. We are authorized sellers for various companies.
  • Warranty: All warranties regarding the products are provided by the respective manufacturing companies.

2. Delivery Policy

  • Delivery Time: The delivery time for the products will range from 1 to 3 working days.
  • No Delivery Charges: Currently, we offer free delivery in Noida, Greater Noida, and Ghaziabad. There are no delivery charges for these areas.

3. Cancellation and Refund Policy

  • Cancellation Before Delivery: Customers can cancel their orders until the process of delivery starts.
  • Defective Products: If the product delivered is defective, customers are entitled to a replacement. No refunds will be issued.
  • Non-Defective Products: Once delivered, non-defective products cannot be returned or refunded.
  • Settlements: In cases where replacements or other forms of settlements are necessary, specifics will be determined as per the situation.

4. Payment Policy

  • No Additional Charges: There will be no extra charges for payments made through our online portal.
  • Refunds for Cancelled Orders: If the customer cancels an order and the payment has not yet been credited to our account, a full refund will be initiated through the payment gateway.
  • Cancellation After Payment Credited: If the order is cancelled after the payment is credited to our account, the refund will be processed after deducting any applicable credit card or payment gateway fees.

5. Additional Charges and Installation for Air Conditioners

  • Post-Purchase Communication: After purchasing an air conditioner, customers will be contacted by Ice Energy Solutions Pvt Ltd for a detailed briefing on the additional charges and installation options.
  • Installation and Additional Costs: Installation charges, stabilizer, stand, and other related costs will be communicated to the customer. These charges will depend on the ongoing schemes and policies of the company.
  • Installation Choice: Customers have the option to choose whether they want to avail of the installation services from us. If they opt not to use our services, it remains their responsibility to register the product with the company for warranty and other services.
  • Payment for Additional Services: Payment for any additional services, as per the company's current schemes, will be collected in accordance with the terms discussed during the post-purchase call.

6. Dispute Resolution and Jurisdiction

  • Governing Law: These terms and conditions shall be governed by and construed in accordance with the laws of India.
  • Jurisdiction: Any disputes or claims arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts in Gautam Buddh Nagar District, Uttar Pradesh, India.
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